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Merlin Cycles a positive experience.
Absolutely brilliant after sales service. No excuses, no bullshit, just great to deal with.
We're quick enough to highlight poor service, so I'm bigging up the guys at Merlin.
Who do you rate positively and why?
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
Latest Forum Topics
Latest Comments
- giff77 0 sec ago
First up. Thanks for your tenacity in reporting. I am confused though, when you mention the offer of a driver awareness course. Unless this has...
- chrisonabike 6 min 10 sec ago
"It was in a holder - I was using it paws-free", claimed the cat.
- David9694 4 min 24 sec ago
Road closure in Watlington will create 10-mile diversion...
- Colin Rose 19 min 14 sec ago
I wax my chains so all it requires and all it gets from me is a hose down now and then with no polishing. Small wheels are light and strong and...
- perce 24 min 7 sec ago
Yep, I must need more training too. I get closed passed at least once most times I go out. Last ride I was overtaken at speed while signalling to...
- Hirsute 37 min 2 sec ago
I can't fit in the garage despite 3 attempts...
- chrisonabike 1 hour 36 sec ago
Not qualified to say, but possibly ask Chuck Close? (Edit - looks like it's too late now. Others are available)....
- Cycloid 1 hour 15 min ago
Cycle Security Psychology - A nice bit of alliteration
- quiff 1 hour 35 min ago
I'm now reading the former in the latter's voice
- Paul J 2 hours 23 min ago
You - and a couple of others - have fundamentally misunderstood Kelly's point. ...
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32 comments
I've bought from Merlin and never had any issue with them, so I can't comment on their after sales service.
I've had good service from Wiggle/CRC over the years - returns are simple and easy.
The absolute worst experience that I've had was with Raleigh UK - they claimed to have lost my return and then didn't answer my emails until I kicked up a fuss and I eventually got a refund. Took about 2 months or so.
I used to buy loads of bits from Merlin, as they were cheaper than I could get many components via distribution with a trade account! I agree, they were always a joy to deal with as far as any returns or warranty claims went, also they were quick and efficient at sending the stuff out in the first place.
They are still my go-to for bits for myself.
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